Placing an order is easy! Simply browse our online store, add the items you want to your cart, and proceed to checkout. You’ll be prompted to create an account or log in to complete your purchase.

We accept all major credit cards (Visa, MasterCard, American Express) and other secure payment methods as specified during checkout. All transactions are processed securely.

Orders are typically processed within 1-2 business days. Once your order is shipped, it may take up to 12 days to arrive within the United States. Please see ourShipping Policyfor more details.

Yes! Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package and know when to expect delivery.

We want you to be completely satisfied with your purchase. If you need to return an item, please review our Refund Policy for details on how to do so. Items must be returned within 30 days of purchase, unused and in their original packaging.

Yes, we offer exchanges for items that are in new and unused condition. Please contact us at sbestpettoys@gmail.com to initiate an exchange. Once we receive your returned item, you can place a new order for the desired product.

If your order arrives damaged or defective, please contact us immediately at sbestpettoys@gmail.com. We will arrange for a replacement or refund as quickly as possible.